Dashboards were green. Customers still lost trust.
A peak window hits. The service status page is quiet. Uptime looks normal. Average latency is within the target band. Error rates are “acceptable.” Yet customers can’t complete a critical flow. Some get timeouts. Others see partial success. A few try again and make it through — which makes the problem harder to describe and […]
Dashboards were green. Customers still lost trust. Read More »